Doctiplus.com is an online health platform from Mexico that helps you find a doctor, send a chat message, and book a video or in-person visit. You can sign up for free, search by country and specialty, and choose a doctor who fits your budget. This review explains how the site works, what it costs, which tools you get, and where it falls short. We read the official help pages, the home page, and the Google Play listing, so you get facts instead of guesses. By the end, you will know if Doctiplus.com is a good fit for you.
What Is Doctiplus.com?
Doctiplus.com is a website and mobile app that connects patients with doctors. The official help page calls the service a go-between. Doctors create their own accounts, and patients search for them. Doctiplus does not run clinics, and it does not hire the doctors. It gives both sides one place to meet, talk, and set a time.
The company started in Mexico and now lists doctors in many countries. The home page shows three counters: about 10,700 registered patients, about 12,800 users, and about 2,100 certified doctors. The company publishes these numbers itself, so treat them as a rough guide and not as an outside audit.
Who Owns and Runs Doctiplus?
Doctiplus S.A.S. owns the platform, and it is a company of DesarrolladorSoft, a software company in Mexico. The Google Play listing shows a business address in Mérida, in the state of Yucatán. The website also lists a Mexican public registry of commerce number and a D-U-N-S number, which is a business ID from Dun & Bradstreet. Anyone can look up both.
The site’s own FAQ data names Salomón Cardós Uc as the founder and David Cardós Uc as the main partner. The company says its goal is to improve communication between doctors and patients.
How Does Doctiplus Work for Patients?
Patients create a free account, search for a doctor, and book an open time slot. Here is the basic path:
- Sign up. Register with your email or with a Google account. If you use Google, the site still asks for a few details later.
- Pick a visit type. Choose “In person” or “Video consultation.”
- Narrow your search. Select your country, your state or province, and the specialty you need.
- Compare doctors. Each profile shows the doctor’s specialty, a map of the office, and ratings from other patients.
- Book a time. Click the schedule button and choose a day and hour that the doctor has open.
- Meet your doctor. Join the video call or go to the office at the set time.
The whole process takes only a few minutes once your account is ready.
What Features Do Patients Get?
Patients get search, maps, ratings, chat, video calls, and a saved history of visits. The site lists these tools on its patient sign-up section:
- Search by specialist
- Doctor location on a Google-powered map
- Ratings from other patients
- Chat with your doctor
- Video consultations
- An email inbox inside your account
- A history of your medical appointments
- A secure login system
Your doctor keeps the notes from each visit in your medical history. The help page says you can export that history to a Word or PDF file. That feature is useful if you travel, change doctors, or need to share records with a family member.
How Does the Free Message Work?
Every patient gets one free message to a doctor every seven days. The home page explains the rule clearly: you can send one message, you can get one answer, and you can contact one doctor in that seven-day period. If you want a longer talk, you must book an appointment.
You can get more from that one message if you plan it. Write your age, your main symptom, how long it has lasted, the medicines you take, and your exact question. A clear message helps the doctor give a useful answer in a single reply.
How Much Does Doctiplus Cost Patients?
Doctiplus says it does not charge patients. You pay the doctor for the visit, not the platform. The help page explains that the site is an intermediary that helps you find a specialist.
The pricing idea is a little different from other sites. You choose the amount you are willing to pay for a consultation, and only doctors whose fee fits that amount appear in your results. This puts you in control of the budget before you ever open a profile.
The site also supports PayPal. It says it has a PayPal guarantee, so you can ask for a refund if a doctor never treated you. Before you book, confirm the price, the payment method, and the refund steps with the doctor. Save your receipts as well.
Which Countries and Specialties Does Doctiplus Cover?
The search tool lists more than 70 countries, and it offers more than 100 specialties. The country menu includes Mexico, the United States, the United Kingdom, Canada, India, Pakistan, Nigeria, the Philippines, South Africa, Spain, and Australia. The city list leans toward Latin America, with many entries from Mexico, Colombia, Venezuela, Ecuador, Peru, and Bolivia.
Here is a short sample of what you can search for:
| Area | Examples of specialties |
|---|---|
| Everyday care | General medicine, internal medicine, nutrition |
| Women and children | Pediatrician, gynecologist and obstetrician, neonatologist |
| Heart and lungs | Cardiologist, pulmonology, vascular surgeon |
| Skin and senses | Dermatologist, ophthalmologist, otorhinolaryngologist |
| Mind and body | Psychologist, psychiatrist, physiotherapist |
| Teeth | Dentist, orthodontist, periodontist |
A country on the list does not promise a doctor in your city. Run a search first, and see how many profiles match your area before you rely on the platform.
How Do You Book an Appointment on Doctiplus?
You book by opening a doctor’s profile and clicking the schedule button. Then you pick a day and time that the doctor has free. The system blocks hours that another patient already took.
If the doctor has no open slot that works for you, send a message and ask for another time. Book early when you can. One user on the site advised booking ahead so the doctor has time to reply.
After you book, the visit appears in your appointment history. Doctors see the same booking in their own agenda, which runs all day and night, so both sides can check the plan at any time.
How Do Video Consultations and Chat Work?
Video calls work only for visits you book as video consultations. To start, you click the video call button, and the other person sees that you are calling. The help page suggests that you and your doctor agree on the day and hour first, so nobody waits on an empty screen.
Chat has one rule you should know. If you are not yet a patient of a doctor, you cannot message that doctor unless the doctor writes to you first or you book an appointment. This rule stops spam, but it also means you cannot message every doctor on your list.
A few habits make a video visit go better:
- Test your internet and camera before the call.
- Sit in a quiet, well-lit room.
- Write down your symptoms and questions.
- Keep your medicine bottles within reach.
- Have a pen ready for notes.
How Does Doctiplus Work for Doctors?
Doctors sign up, build a profile, and use the platform to manage patients and appointments. The tools include a patient list, a clinical history for each patient, live video calls, chat, and an agenda that stays open around the clock. The doctor sign-up page also mentions prescriptions that doctors can write, download as a PDF, and send to the patient from the app.
The fee plan is simple. Doctors get the first 31 days free for in-person appointments. After that, the site charges $11.00 USD for every 25 in-person appointments that patients schedule and do not pay for with PayPal. The platform may also take a small commission on video visits, chats, or PayPal payments. Paying for in-person visits with PayPal works only in some countries and is optional.
Payment is not automatic. When a fee comes due, the doctor sees a PayPal form. If the doctor does not pay, the account goes on hold and disappears from patient searches until the payment arrives. The site also adds a surcharge when a doctor does not pay within 20 days. Doctors can turn their account off when they are not working and turn it on again later.
The company says it checks each doctor’s profile against official government pages in the doctor’s country. That is a good step, but you should still check a doctor’s license yourself.
Is Doctiplus Safe and Private?
The site says it stores only the data you type into its forms. According to the help page, Doctiplus does not use your data for other business purposes. A doctor or patient sees only the basic details needed for a visit, such as your folio number, first name, and last name.
You also have control over your data. In your account, open the menu, go to Settings, and choose “Delete all my data.” This action erases your personal data and your account at the same time. The company does not offer an electronic copy of your data, because you can already see everything you entered while you are logged in.
You can read the full privacy notice on the website. Some simple habits add more safety:
- Use a strong password that you do not use anywhere else.
- Avoid public Wi-Fi during a video visit.
- Log out on shared computers.
- Share only the health details your doctor needs.
What Do Users Say About Doctiplus?
Users on the home page praise easy booking, quick replies, and fair prices. Most of the testimonials date from 2021 and 2022, and most are in Spanish. One traveler wrote that a virtual visit helped while he was away from the country where his insurance works. Another patient liked that the platform accepts PayPal. A doctor said the app helps him find patients from his own office.
One reviewer raised a problem: she said the app was not available in the United States at that time and that account setup could be faster. Availability can change, so check your own country before you count on it.
Keep in mind that these reviews sit on the company’s own website. For a fuller view, also read the ratings and comments on the Google Play page.
What Are the Limits of Doctiplus?
Doctiplus has real limits, and you should know them before you sign up.
- It is not for emergencies. If you have chest pain, trouble breathing, heavy bleeding, or any sudden danger, call your local emergency number right away.
- The free message is small. You get one message and one answer every seven days.
- Doctor supply varies. Some cities have many profiles, and others have few.
- Complaints go to local authorities. The help page says patients cannot sue a doctor through Doctiplus. It says the doctor alone is responsible for medical care, and any legal claim goes to the authorities in your area.
- Online care has boundaries. Some problems need a physical exam, lab tests, or imaging.
- The English text can feel rough. Some pages read like translations from Spanish.
- Insurance is unclear. The site does not explain insurance billing, so ask each doctor how payment works.
How Can You Tell the Real Doctiplus Website From Look-Alikes?
Several websites use names that look almost the same as Doctiplus.com. Search results show pages such as doctiplus.co, doctiplus.net, doctipluss.com, thedoctiplus.com, and docti-plus.com. Their content and claims differ from the official site. One of them, docti-plus.com, says on its own page that it is independently owned and has no link to doctiplus.com.
We cannot confirm who runs each look-alike, so use care. These checks help:
- Type doctiplus.com into your browser yourself instead of clicking an ad.
- Look for the company name Doctiplus S.A.S. and its Mexican business details at the bottom of the page.
- Download the app only from Google Play, and check that the developer is Doctiplus, S.A.S.
- Do not share your ID, payment details, or health history until you are sure you are on the right site.
How Do You Contact Doctiplus Support?
You can reach support by email, by the support tab, or by the chat on the site. The help page lists two addresses: contact@doctiplus.com and support@doctiplus.com. The site also links to a technical help center and a user forum.
Use support if you find a bug, if a payment fails, or if you spot a fake profile. The company says it reviews reports of fake profiles before it closes an account. It also says that doctors who paid but cannot log in can write to the chat, where the team checks the payment and then reopens the account.
Who Should Use Doctiplus.com?
Doctiplus.com works best for people who want a simple, low-cost way to ask a doctor a question or book a visit. It suits travelers, people who live far from a clinic, and patients in Latin America where the doctor list is longest. It also suits doctors who want more patients and a small fee.
It is a weaker choice if you have an emergency, if you need complex tests, or if you want insurance billing built into the platform. In those cases, contact a local clinic or hospital first.
Conclusion
Doctiplus.com gives patients a free way to search for doctors, chat, and book video or in-person visits, and it lets them set the price they want to pay. Doctors get a patient list, video tools, and a low fee plan. The platform has clear strengths, such as its price control and its data deletion option, but it also has limits, including the small free message and uneven doctor numbers by city. Check that you are on the real website, confirm the doctor’s license and price, and use the platform for non-emergency care only.
FAQs
Is Doctiplus.com free to use?
Signing up is free for patients, and Doctiplus says it does not charge patients for its service. You pay the doctor the consultation fee you agree on. Doctors get their first 31 days free for in-person appointments and pay a small fee after that, according to the help page.
Can I talk to a doctor on Doctiplus for free?
Yes, but only a little. Each patient can send one message to one doctor every seven days and receive one answer. If you want more messages or a longer talk, you must book an appointment with the doctor, either in person or by video consultation.
Does Doctiplus.com work in the United States and other countries?
The country menu lists the United States, the United Kingdom, Canada, India, Pakistan, Mexico, and many more. However, the number of doctors changes by city, and one reviewer said the app was unavailable in the U.S. at the time. Search your location first to see which doctors show up.
Can I use Doctiplus for a medical emergency?
No. Doctiplus is built for planned visits and simple health questions, not for urgent danger. If you have chest pain, trouble breathing, heavy bleeding, or signs of a stroke, call your local emergency number or go to the nearest hospital right away.
How do I delete my Doctiplus account and data?
Log in, open the menu, go to Settings, and choose “Delete all my data.” This option removes your personal data and your Doctiplus account together. The company says it stores only the details you enter in its forms, so you can review them in your account before you delete them.
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